FREQUENTLY ASKED QUESTIONS
FAQS
Q. Who is Capture PPG (CapturePPG)?
A: CapturePPG is a privately owned company with offices in Stuart, Florida and Warwick, Rhode Island. Since being founded in 1991 by Stuart H. Marion, CapturePPG has developed many capabilities to assist our clientele with short- or long-term resources that require a call center, data processing, management reporting capabilities, IT solutions, technical writing and/or knowledge discovery tools.
Q. How is CapturePPG different than other research or management consulting firms?
A: We are a resource that is used as your short- or long-term business solution. We act not only as your service provider but as an extension of your organization, or simply your back office. We do this by participating in a dialogue that focuses on the needs of each client’s challenge and matching each of those needs with our human assets and the appropriate technologies to ensure your success.
Q. What type of clients do you typically work with?
A: As our partners have over 40 years of combined experience in financial services, we frequently work with banks, brokerage firms and insurance companies. We also have relationships with healthcare, hospitality, engineering and consulting practices. Additionally, we service several advertising agencies seeking private label research services for their end-clients.
Do you sub-contract work to other providers?
A: No. All services are performed in-house under our supervision.
Q. Why should we consider outsourcing or sub-contracting our employee-related surveys?
A: There are several key issues that immediately come to mind:
- As a third party, an unbiased perspective encourages the respondent to speak openly when discussing sensitive issues.
- We can conduct interviews with your staff in confidence.
- A consistent process is followed company wide.
- An external resource achieves higher participation rates.
- By utilizing a third-party provider, you remove internal bias from the data-gathering and reporting processes.
- Changes to the survey script and data can be made seamlessly into our interviewing technologies.
- We provide inbound numbers so participants are able to conduct interviews at their convenience or schedule a time for a callback with one of our interviewers.
- Current or former employees are more inclined to share their plans for filing a lawsuit or other action with an external interviewer.
- Interviews are conducted after hours by phone when people are free to talk candidly about their experiences.
- Data is collected consistently regardless of internal work issues that HR professionals need to deal with. Your resources may tend to other priorities.
- Professional interviewers possess the necessary listening and probing skills and understand the processes needed for successful data capture.
Q. What types of research does CapturePPG perform?
- Financial Services and Hospitality Companies
- Advertising Effectiveness
- Branch Visit Experience
- Brand Awareness and Tracking Research
- Call Center Follow-up
- Compliance Awareness
- Customer Service
- Defection Research
- Fee Structure
- Market Competition
- Post Transaction
- Product & Policy Knowledge Assessments
- PEO/HRO Related
- Compliance or Risk Management
- Employee Attitude
- Employee Engagement
- Employee Satisfaction
- Institution Satisfaction
- Fraudulent or Unethical Practices
- New Employee Perspectives
- Organizational Assessment
- Loyalty Research
- General Research
- Brand Performance
- Customer Loyalty
- Customer Satisfaction
- General Opinion Research
- Market Share
- Product Assessment
- Vendor Satisfaction
- Partner Services
- Project support for ongoing research
- Assessment of changes realized since prior implementation
- General client-defined confidential research
- Payroll and Benefits research
- Third-party agent skill surveys
- Executive one on one interviews
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CONTACT US
Contact
information:
Toll Free:
Main Office:
Port St. Lucie, FL 34953
Telephone: